Terms & Conditions

1. Acceptance of Terms

By accessing or using PrimeKar's transportation services, mobile application, or website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.

2. Booking and Payment

• ·The PrimeKar app is the primary way to book. You may also request booking assistance by website contact form, phone, or email — PrimeKar staff will confirm the fare with you and send a payment link by text; the ride is confirmed once that payment is complete.
• ·Provide accurate trip details, including pickup/drop-off addresses, flight numbers, and special instructions.
• ·Payment must be made through approved methods (credit card, Apple Pay, Google Pay, etc.).
• ·PrimeKar may cancel bookings if payment is declined or incomplete.

3. Changes & Cancellations

• ·Confirmed rides cannot be edited directly in the app. To change pickup time, address, destination, vehicle class, or other material trip details, contact PrimeKar and we will assist where possible.
• ·Cancel more than 2 hours before your scheduled pickup: no cancellation fee, full refund. Cancel 2 hours or less before pickup: 100% of the fare is charged, no refund.
• ·If you booked through the app, you may cancel in the app. If PrimeKar arranged your ride for you, cancel the same way you booked — by phone, email, or the contact form. You are never required to install the app to cancel a ride PrimeKar arranged for you.
• ·Approved refunds are returned to your original payment method.
• ·Cancellation fees may change; updates will be communicated by app notification, email, or phone, so customers who do not use the app are still notified.

4. Waiting Time & No-Shows

• ·Non-airport pickups: the first 15 minutes from the scheduled pickup time are complimentary. The driver may continue waiting for a further 15 minutes, with additional time charged by the minute. If we have not heard from you 30 minutes after the scheduled time, the trip may be recorded as a no-show and the full fare charged.
• ·Airport arrivals into YYC: where a valid flight number is provided, the first 45 minutes from the aircraft's actual landing time are complimentary. If no flight number, or an incorrect one, is provided, the 45-minute complimentary window instead runs from the scheduled pickup time. If you remain in contact through the app, the driver may continue waiting, with additional time charged by the minute. If you are unreachable for 90 minutes after the applicable start time above, the trip may be recorded as a no-show and the full fare charged.
• ·These are two separate frameworks and are never combined.

5. Flight Tracking and Location

• ·For arrivals into Calgary International Airport (YYC), you may optionally provide the flight you are arriving on so PrimeKar can track it and adjust pickup timing for delays or early arrivals. This does not apply to flights departing from YYC.
• ·You consent to GPS location use during active rides to coordinate pickup and drop-off.
• ·Location is tracked only during active rides and stops when your ride ends.

6. Pricing & Additional Charges

Standard app rides show pricing before you confirm; this price can be adjusted afterward if the trip itself changes — extra distance, additional stops, or waiting time beyond the complimentary window. Hourly, full-day, multi-stop, and multi-vehicle bookings are quoted individually. A temporary authorization hold of twenty percent (20%) of the estimated fare may be applied at the time of booking to cover any additional distance or time exceeding the original estimate; the final fare is adjusted based on the actual distance and duration of the trip.

7. Conduct & Safety

• ·Treat drivers and vehicles respectfully.
• ·Smoking, alcohol, or misuse of vehicles is prohibited.
• ·PrimeKar may refuse or terminate service for unsafe or illegal behavior.

8. Limitation of Liability

• ·PrimeKar is not liable for delays due to weather, traffic, mechanical issues, or other external events.
• ·Missed flights or appointments due to external factors are your responsibility.
• ·Liability is limited to the amount paid for the ride.

9. Data Privacy & App Usage

We collect information including: name, phone, email, payment info; pickup/drop-off addresses, flight numbers, travel times; GPS location during active rides; and device info (IP address, browser type). This data is used to book and manage rides, track flights for timely pickup, improve service and app functionality, process payments securely, and comply with legal obligations and maintain safety. Data is never sold. We may share info only with assigned drivers, payment providers (e.g., Stripe), flight tracking services, and regulatory authorities if required by law. You can access, correct, or request deletion of your data in accordance with Canadian privacy laws — contact support@primekar.com for requests.

10. Electronic Communications

By using PrimeKar, you agree to receive electronic communications via the app, email, or SMS regarding:

• ·Ride confirmations
• ·Dispatch notifications
• ·Policy updates or promotions

11. Cleaning Fee

A cleaning fee of fifty dollars ($50.00), or higher in cases of excessive mess, spills, or damage, may be charged if the vehicle requires special cleaning as a result of the Customer's actions.

12. Governing Law

• ·These Terms are governed by Alberta law and Canadian federal law.
• ·Disputes will be handled in the courts of Calgary, Alberta.

13. Changes to These Terms

• ·PrimeKar may update these Terms from time to time.
• ·Updates will be communicated via the app, email, or website.
• ·Continued use of the service indicates acceptance of updated Terms.