Privacy Policy

PrimeKar Corp. (“PrimeKar”, “we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share personal information for customers, drivers, and corporate clients using our app, website, and transportation services.

1. Who This Policy Covers

This policy applies to:

  • Customers / Passengers : Individuals booking rides via the app, website, or corporate account.
  • Drivers / Independent Contractors : Individuals providing rides through PrimeKar.
  • Corporate / B2B Clients : Companies using PrimeKar services for employees, VIPs, or events.

2. Information We Collect

Customers / Passengers

  • Name, phone number, email, billing/payment info
  • Ride details: pickup/drop-off locations, flight info, special requests.
  • App usage: device type, operating system, IP address, app logs, crash reports.
  • Location during rides for accurate pick-ups and route optimization.

Drivers / Independent Contractors

  • Name, phone number, email, drivers license, vehicle registration, insurance.
  • Ride assignments, trip logs, ratings/feedback.
  • Device info and app usage logs for operational purposes.

Corporate / B2B Clients

  • Company name, contact info, account administrators.
  • Booking histories, passenger lists, invoices.
  • Special requirements for VIP transport, events, or subscriptions.

3. How We Use Your Information

  • Service delivery: schedule rides, assign drivers, track flights, and coordinate corporate bookings.
  • Payment & billing: process fares, invoices, and driver payouts.
  • Safety & compliance: ensure safety, monitor service quality, and comply with laws.
  • Communication: send ride confirmations, receipts, and service updates.
  • Business partners with your explicit consent

4. Legal Basis (Canada)

  • Processing is necessary for service delivery, payment processing, and legal compliance.
  • Data may also be processed for legitimate business interests, like fraud prevention and service improvement.

5. Sharing & Disclosure

  • Third-party service providers: payment processors, mapping and flight tracking, IT services.
  • Regulatory authorities: when legally required or to protect safety and rights.
  • Corporate clients: only relevant passenger info for group transport or VIP services.
  • Internal operations: drivers and staff access only the information required for their role.

6. Data Retention

  • We keep personal information only as long as necessary for operations, legal compliance, and dispute resolution.
  • Typically retained up to 1 years unless law requires longer.

7. Your Rights

  • Access & correction: request a copy of your info or correct inaccuracies.
  • Withdrawal of consent: opt out of marketing communications.
  • Privacy complaints: contact PrimeKar or the Office of the Privacy Commissioner of Canada.

8. Security Measures

  • Data stored on secure servers, transmitted with encryption.
  • Access limited to authorized personnel.
  • Administrative, technical, and physical safeguards protect your information.

9. Refunds

Approved refunds will be returned to the original payment method within 5–10 business days.

10. Minors

  • Individuals under 18 cannot create accounts or book rides independently.
  • Any personal data from minors will be deleted promptly if discovered.

11. Updates to This Policy

  • We may update this policy for operational, legal, or regulatory changes.
  • Users will be notified via app notifications or email for significant changes.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@primekar.com
Phone: +1 (403) 370-9700